Here at NA Essentials we want to be as transparent and helpful as we can, we ship a quality glass product which unfortunately can be mishandled by shipping from time to time. That is why we have the following policy laid out to be able to help when these unfortunate events do happen.
We have a 10-day refund policy, which means you have 10 days after receiving your item to request a refund or replacement product.
To start a refund, you can contact us at email@example.com. Please send photos along with your reasoning for the refund.
You can always contact us for any refund questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Although we try to package our product so it will not be damaged in transit we are not the ones handling the product from start to finish so unfortunately damage may occur.
We will notify you once we’ve received and inspected your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at email@example.com.